Welcome to the Harper & George Frequently Asked Questions page. Here you can find answers to common questions about ordering, shipping, returns, refunds, payments, and contacting us.
If you cannot find the information you need, please contact our customer service team at info@harperandgeorge.co.uk
How long will it take to receive my order?
Our estimated delivery times are:
- Processing time: 1–2 business days
- Transit time: 6–8 business days
- Estimated total delivery time: 7–10 business days
Business days are Monday to Friday and exclude Saturdays, Sundays, and applicable public holidays.
Our daily order cut-off time is 5:00 pm (United Kingdom local time). Orders placed after 5:00 pm will begin processing on the next business day.
For complete delivery information, please review our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom, with no minimum order value required.
For more information, please review our Shipping Policy.
Where does Harper & George deliver?
We currently sell and deliver exclusively to customers within the United Kingdom.
Orders placed through https://harperandgeorge.co.uk/ must therefore have a valid delivery address within the United Kingdom.
What if I receive a damaged, defective, or incorrect item?
If you receive an item that is damaged, defective, or incorrect, please contact us at info@harperandgeorge.co.uk
Please include your order number, a description of the issue, and clear photographs where appropriate so that our customer service team can review the problem.
If we confirm that an item is damaged, defective, or incorrect, Harper & George will cover the applicable return shipping costs.
For complete information, please review our Refund & Return Policy.
Can I cancel my order after placing it?
If you wish to cancel an order, please contact us as soon as possible at info@harperandgeorge.co.uk
If your order has already entered processing or has been dispatched, we may not be able to stop the shipment. This does not affect any statutory cancellation or return rights that apply to your purchase.
What is your return policy?
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must meet the conditions stated in our Refund & Return Policy, including being unused or unworn and returned in its original condition with applicable tags, accessories, and packaging.
For change-of-mind, size, or fit-related returns, the customer is responsible for the applicable return shipping costs. If an item is confirmed as damaged, defective, or incorrect, Harper & George will cover the applicable return shipping costs.
Please contact us before sending a return so that we can provide the correct return instructions and applicable return address.
For complete details, please review our Refund & Return Policy.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you regarding the outcome of your return.
If your refund is approved, we aim to process it to your original payment method within 7 business days after receipt and inspection.
After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.
For more information, please review our Refund & Return Policy.
Can I exchange an item?
If you would like to request an exchange for a different size, colour, or product, please contact us at info@harperandgeorge.co.uk
Exchange requests are subject to product availability and the conditions described in our Refund & Return Policy.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
You can use the tracking information provided to follow the progress of your delivery.
If you have difficulty tracking your order, please contact us at info@harperandgeorge.co.uk
What should I do if my order is delayed?
Our estimated total delivery time is 7–10 business days. Occasionally, circumstances outside our reasonable control may affect delivery times.
If your order is taking longer than expected, please contact our customer service team at info@harperandgeorge.co.uk and include your order number.
Do you ship internationally?
No. We currently ship exclusively within the United Kingdom.
Do you have a physical shop I can visit?
Harper & George operates as an online store through https://harperandgeorge.co.uk/.
Our business contact address is provided in the Contact Information section below. This address should not be used for product returns unless our customer service team has specifically confirmed it as the correct return address.
Which currency do you use?
All prices and payments on our website are in British pounds sterling (GBP).
The total amount payable will be displayed during checkout before you submit your order.
Which payment methods do you accept?
The payment methods currently available will be displayed during checkout.
Payments must be successfully completed before an order can be processed for fulfilment.
For more information, please review our Billing Terms & Conditions.
How can I contact customer service?
You can contact our customer service team through our Contact Us page, by email at info@harperandgeorge.co.uk, or by phone at +31 6 27203510.
Our customer service hours are:
Monday to Friday, 9:00 am–5:00 pm (United Kingdom local time)
Saturday to Sunday - Closed
Related Policies
For additional information about shopping with Harper & George, please review our Refund & Return Policy, Shipping Policy, Privacy Policy, Terms of Service, and Billing Terms & Conditions.
Contact Information
If you have any other questions, please contact us:
Harper & George
Website: https://harperandgeorge.co.uk/
Address: [INSERT ADDRESS]
Email: info@harperandgeorge.co.uk
Phone: +31 6 27203510
Customer Service Hours:
Monday to Friday, 9:00 am–5:00 pm (United Kingdom local time)
Saturday to Sunday - Closed