Shipping policy
Last updated: 6 October 2026
At Harper & George, we aim to provide clear and transparent information about the delivery of your order. This Shipping Policy explains where we deliver, our processing and transit times, shipping costs, and what to expect after placing an order.
Shipping Destination
We currently ship exclusively to customers within the United Kingdom.
Orders placed through https://harperandgeorge.co.uk/ can only be delivered to a valid delivery address within the United Kingdom.
Shipping Costs
We offer free shipping on all orders within the United Kingdom.
There is no minimum order value required to qualify for free shipping. No standard shipping charge will be added to your order at checkout.
Processing Time
Orders are normally processed within 1–2 business days, Monday to Friday.
Business days are Monday to Friday and exclude Saturdays, Sundays, and applicable public holidays.
Our daily order cut-off time is 5:00 pm (United Kingdom local time). Orders placed after 5:00 pm will begin processing on the next business day.
Transit Time
After your order has been processed and dispatched, the estimated transit time is 6–8 business days, Monday to Friday.
Transit time refers to the period between your order being dispatched and its estimated delivery to your delivery address.
Estimated Total Delivery Time
The estimated total delivery time is 7–10 business days.
This consists of:
- Processing time: 1–2 business days
- Transit time: 6–8 business days
- Estimated total delivery time: 7–10 business days
These delivery estimates apply to orders shipped within the United Kingdom.
Carriers
Orders may be delivered using the following carrier services:
[INSERT CARRIERS]
The carrier used for your order may depend on the delivery location, parcel, and available delivery service.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
You can use the tracking information provided to follow the progress of your delivery.
Delivery Delays
Although we aim to have all orders delivered within the estimated timeframes above, occasional delays may occur due to circumstances outside our reasonable control, such as carrier disruptions, severe weather, public holidays, or unusually high delivery volumes.
If your order is taking longer than expected, please contact our customer service team at info@harperandgeorge.co.uk
Please include your order number so that our team can assist you with your delivery.
Incorrect or Incomplete Delivery Address
Please check your delivery information carefully before submitting your order. You are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at info@harperandgeorge.co.uk
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Lost or Missing Deliveries
If your tracking information indicates a delivery issue, or if you believe your parcel has been lost during transit, please contact us so that we can investigate the delivery with the applicable carrier.
You can reach our customer service team at info@harperandgeorge.co.uk
Returns and Refunds
Shipping and delivery are separate from our return process. For information about returning an order, return shipping costs, refunds, exchanges, damaged items, or incorrect items, please review our Refund & Return Policy.
Related Policies
For additional information about shopping with Harper & George, please review our Refund & Return Policy, Privacy Policy, and Terms of Service. You can also visit our FAQ or Contact Us page.
Contact Information
If you have any questions about shipping, delivery, or tracking your order, please contact us:
Harper & George
Website: https://harperandgeorge.co.uk/
Address: [INSERT ADDRESS]
Email: info@harperandgeorge.co.uk
Phone: +31 6 27203510
Customer Service Hours:
Monday to Friday, 9:00 am–5:00 pm (United Kingdom local time)
Saturday to Sunday - Closed