Privacy policy

Last updated: 6 October 2026

This Privacy Policy explains how Harper & George ("we", "us", or "our") collects, uses, stores, and shares your personal information when you visit https://harperandgeorge.co.uk/, make a purchase, contact us, or otherwise use our services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal obligations, or regulatory requirements.

When changes are made, the revised Privacy Policy will be published on our website and the "Last updated" date at the top of this page will be updated accordingly.

Personal Information We Collect

The personal information we collect depends on how you interact with Harper & George and our website.

Information You Provide to Us

When you place an order, contact us, create an account, or otherwise interact with our services, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Payment-related information and payment confirmation
  • Account information, where applicable
  • Information you provide when contacting our customer service team
  • Return, refund, or exchange information

Payment information may be processed directly by our payment service providers. We do not necessarily receive or store complete payment card details ourselves.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies and similar technologies. This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed and interactions with our website
  • Referring website or source
  • Approximate location derived from technical information
  • Information about how you use and navigate our website

Information from Third Parties

We may receive personal information from third parties that help us operate our business and provide our services. These may include e-commerce platforms, payment processors, shipping and fulfilment providers, analytics providers, advertising partners, and other service providers.

How We Use Your Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling your orders
  • Processing payments and refunds
  • Arranging shipping and delivery
  • Managing returns and exchanges
  • Communicating with you about your order
  • Responding to questions and customer service requests
  • Providing and improving our website and services
  • Maintaining the security of our website and services
  • Detecting, investigating, and preventing fraud or other unlawful activity
  • Maintaining appropriate business and transaction records
  • Complying with applicable legal and regulatory obligations
  • Sending marketing communications where permitted by applicable law
  • Measuring and improving the effectiveness of our marketing and advertising where permitted by applicable law

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve our services, and, where permitted, support advertising and marketing activities.

Some cookies are necessary for the website to function correctly. Other cookies may be used for analytics, functionality, or advertising, subject to applicable consent requirements.

You can manage cookies through the cookie controls available on our website, where applicable, and through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

How We Share Personal Information

We may disclose personal information to third parties where necessary to operate our business, provide our services, fulfil orders, or comply with legal requirements.

These third parties may include:

  • E-commerce and website service providers
  • Payment processors and payment service providers
  • Shipping, logistics, and fulfilment providers
  • Customer service providers
  • IT, hosting, and technical service providers
  • Analytics and measurement providers
  • Advertising and marketing service providers, where permitted by law
  • Professional advisers such as accountants, legal advisers, and auditors
  • Government authorities, regulators, law enforcement agencies, or other parties where disclosure is required by law

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transaction where permitted by applicable law.

We do not disclose personal information to third parties except as described in this Privacy Policy or otherwise permitted or required by applicable law.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. These third-party websites have their own privacy practices and policies.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children in circumstances where parental consent would be required under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at info@harperandgeorge.co.uk

Security of Your Information

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore take appropriate steps to protect your own account information and devices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining transaction and business records, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory obligations.

The appropriate retention period may vary depending on the type of information, the purpose for which it is processed, and applicable legal requirements.

Your Privacy Rights

Depending on the applicable data protection laws, you may have certain rights concerning your personal information. These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of certain processing activities
  • Object to certain processing activities
  • Request a portable copy of certain personal information
  • Withdraw consent where processing is based on your consent
  • Object to or opt out of certain direct marketing communications
  • Lodge a complaint with the relevant data protection authority

These rights may be subject to limitations or exceptions under applicable law.

To submit a privacy request or ask a question about your personal information, contact us at info@harperandgeorge.co.uk

We may need to verify your identity before completing certain requests in order to protect your personal information.

Marketing Communications

Where permitted by law, we may send you marketing communications about Harper & George products, offers, or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication. You may still receive non-marketing communications from us where necessary, such as messages relating to your orders, payments, returns, or customer service requests.

International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures where required by applicable data protection law.

Complaints

If you have a concern about how we handle your personal information, please contact us so that we can review your concern.

You may also have the right to lodge a complaint with the relevant data protection authority.

Related Policies

For more information about shopping with Harper & George, please review our Refund & Return Policy, Shipping Policy, and Terms of Service. You can also visit our FAQ or Contact Us page.

Contact Information

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have questions about how we handle personal information, please contact us:

Harper & George
Website: https://harperandgeorge.co.uk/
Address: [INSERT ADDRESS]
Email: info@harperandgeorge.co.uk
Phone: +31 6 27203510
Customer Service Hours:
Monday to Friday, 9:00 am–5:00 pm (UK local time)
Saturday to Sunday - Closed