Terms of service
Last updated: 6 October 2026
These Terms of Service explain the terms and conditions that apply when you access or use the Harper & George website at https://harperandgeorge.co.uk/, purchase products from us, or otherwise use our services.
Throughout these Terms, "Harper & George", "we", "us", and "our" refer to Harper & George. "You" and "your" refer to the person accessing our website or purchasing products from us.
By using our website or placing an order, you agree to these Terms of Service and the policies referenced within them. Please read these Terms carefully before using our website or purchasing from us.
1. Using Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
By placing an order through our website, you confirm that you are legally capable of entering into a binding contract or that you have the appropriate permission of a parent or legal guardian where required by applicable law.
You must not use our website or products for unlawful or fraudulent purposes or in any way that violates applicable laws or regulations.
2. Product Information
We aim to provide accurate and up-to-date information about the products offered on our website, including descriptions, photographs, sizes, colours, availability, and prices.
Product images are intended to represent our products as accurately as reasonably possible. However, the appearance of colours may vary slightly depending on your device, screen, and display settings.
Measurements and sizing information may be subject to reasonable variations. Where available, we recommend reviewing the relevant size information before placing an order.
If we discover a material error in product information relating to an order you have placed, we will take reasonable steps to contact you and resolve the issue.
3. Prices and Currency
All prices displayed on our website are shown in British pounds sterling (GBP) unless clearly stated otherwise.
We may change product prices from time to time. Any price changes will not affect an order that has already been accepted by us, except where there is an obvious pricing error or where otherwise permitted by applicable law.
The total amount payable will be displayed during checkout before you submit your order.
4. Orders
When you place an order, you are responsible for ensuring that the information you provide is complete and accurate, including your name, email address, billing information, and delivery address.
After you submit an order, you may receive an email confirming that we have received it. An order may be subject to payment authorisation, product availability, fraud prevention checks, and other reasonable verification procedures.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability, obvious pricing or product information errors, or where we are unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
5. Payment
Payment must be completed using one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.
Payments may be processed by third-party payment service providers. The payment methods currently available will be displayed at checkout.
6. Shipping and Delivery
We currently sell and deliver to customers within the United Kingdom. Information regarding processing times, estimated delivery times, shipping costs, and other delivery conditions is provided in our Shipping Policy.
Delivery estimates are provided in good faith. Circumstances outside our reasonable control may occasionally affect delivery times. Nothing in these Terms limits any delivery rights you may have under applicable consumer law.
7. Returns, Refunds and Exchanges
Your rights and our procedures regarding returns, refunds, exchanges, damaged products, incorrect products, and change-of-mind returns are explained in our Refund & Return Policy.
Nothing in these Terms or our Refund & Return Policy is intended to limit or exclude any statutory consumer rights that cannot legally be limited or excluded.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@harperandgeorge.co.uk
If an order has already entered processing or has been dispatched, we may not be able to stop the shipment. This does not affect any statutory cancellation or return rights that apply to your purchase.
9. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate information when placing an order or creating an account.
You are responsible for keeping your account information up to date where applicable and for maintaining the confidentiality of your account credentials.
If you believe that your account has been accessed without authorisation, please contact us promptly.
10. Availability of Products and Services
Products displayed on our website are subject to availability. We may change, discontinue, or update products offered through our website.
If a product becomes unavailable after you place an order and we cannot fulfil the order, we will contact you and refund any applicable amount already paid for the unavailable product.
11. Website Information
We take reasonable care to keep the information on our website accurate and current. However, occasional typographical, technical, pricing, or other errors may occur.
Where an error is identified, we may correct the information and, where relevant, contact customers whose orders are materially affected.
12. Third-Party Services and Links
Our website may contain links to websites, applications, or services operated by third parties.
Third-party websites and services operate independently from Harper & George and may be subject to their own terms and privacy policies. We are not responsible for third-party websites or services except to the extent required by applicable law.
13. Intellectual Property
The content available through our website, including text, graphics, logos, photographs, product information, design elements, and other materials, may be protected by copyright, trade mark, and other intellectual property laws.
You may access and use our website for your personal, non-commercial use. You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate permission, except where permitted by law.
14. Reviews, Feedback and Other Submissions
If you voluntarily submit a review, comment, suggestion, photograph, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, fraudulent, abusive, defamatory, misleading, infringes another person's rights, contains malicious software, or otherwise violates applicable law.
Where you provide content for publication, you grant us permission to use, reproduce, and display that content in connection with our business and services, subject to applicable law and our Privacy Policy.
15. Personal Information and Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.
16. Prohibited Uses
You must not use our website:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or the rights of another person
- To transmit viruses, malware, or other harmful code
- To attempt to gain unauthorised access to our website, systems, or customer information
- To interfere with the security or proper operation of our website
- To collect or misuse personal information unlawfully
- To submit false, misleading, abusive, or malicious content
We may restrict access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.
17. Service Availability
We aim to keep our website and services available and functioning properly. However, we cannot guarantee that the website will always be uninterrupted or free from technical errors.
We may temporarily suspend access to all or part of the website for maintenance, security, technical, or operational reasons.
18. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded or limited under applicable consumer protection law.
We do not seek to exclude or restrict your statutory rights as a consumer.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when a contract between you and us was formed or for losses resulting from circumstances outside our reasonable control.
Our products and services are provided for personal and domestic use unless otherwise agreed. We are not responsible for business losses where you use products for commercial or business purposes, except where liability cannot legally be excluded.
19. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control. These may include disruptions to transportation, postal or courier services, telecommunications failures, natural events, industrial action, government measures, or other circumstances that we could not reasonably prevent.
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as separate from the remaining provisions to the extent necessary.
The remaining provisions will continue to apply.
21. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
22. Governing Law
These Terms of Service are governed by applicable laws of the United Kingdom. Nothing in these Terms affects any mandatory statutory rights or consumer protections available to you under applicable law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal and regulatory requirements.
The latest version will be published on this page. Where changes are made, the "Last updated" date at the top of this page will be revised.
Changes will not retrospectively reduce statutory rights relating to purchases already made.
24. Related Policies
These Terms should be read together with our Refund & Return Policy, Shipping Policy, and Privacy Policy. You can also visit our FAQ or Contact Us page.
25. Contact Information
If you have any questions about these Terms of Service, please contact us:
Harper & George
Website: https://harperandgeorge.co.uk/
Address: [INSERT ADDRESS]
Email: info@harperandgeorge.co.uk
Phone: +31 6 27203510
Customer Service Hours:
Monday to Friday, 9:00 am–5:00 pm (United Kingdom local time)
Saturday to Sunday - Closed